Welcome to Obsidian Card Collectors (FAQ's)!
Whether you're buying your next favorite card, building a collection, selling cards, or looking for a great deal on sealed product, we're here to make collecting simple and enjoyable.
Ordering — How do I place an order?
Browse our collections, select the cards or products you'd like, and add them to your cart. Once you're ready, proceed through checkout and enter your shipping and payment information.
You'll receive an order confirmation after your purchase is successfully submitted.
Ordering — Can I combine multiple orders?
If you have placed multiple orders and they have not yet shipped, contact us as soon as possible. We'll do our best to combine eligible orders and refund any duplicate shipping charges when possible.
Once an order has already shipped, we generally cannot combine it with another order.
Ordering — Can I cancel or modify my order?
Contact us as soon as possible if you need to cancel or change an order.
Because OCC may begin processing orders shortly after they are placed, we cannot guarantee that changes or cancellations will be possible once processing has started.
Ordering — Do you ship internationally?
OCC primarily serves customers in the United States. International shipping may be available for certain products and destinations.
International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
Shipping — How quickly do you ship?
Most orders are processed within 1–3 business days.
Larger orders, collection purchases, preorders, or orders requiring additional verification may take longer.
You'll receive tracking information when your order ships.
Shipping — How are cards packaged?
We take card protection seriously.
Depending on the card and order, cards may be packaged using penny sleeves, top loaders, team bags, semi-rigid holders, protective bags, cardboard, bubble mailers, boxes, or other appropriate protective materials.
Higher-value cards receive additional protection appropriate for their value.
Shipping — Will I receive tracking?
Yes. Tracking is provided whenever the selected shipping method includes tracking.
Some very small or low-cost shipments may use economical mailing methods where tracking is limited or unavailable.
Shipping — How do you handle high-value cards?
Higher-value cards receive additional protection during shipment.
Depending on the order, OCC may use additional padding, rigid protection, insurance, signature confirmation, or other safeguards.
Shipping requirements may vary based on the value and nature of the order.
Cards & Condition — Are your cards authentic?
Yes. OCC's goal is to sell authentic trading cards and collectibles.
We do not knowingly sell counterfeit cards.
If you ever believe you have received an item that is not authentic or does not match its listing, contact us immediately so we can investigate the issue.
Cards & Condition — How do you determine card condition?
We evaluate cards based on visible condition, including centering, corners, edges, surface, print quality, and other relevant characteristics.
Raw cards are not guaranteed to receive any particular grading-company grade.
Photos and descriptions should be reviewed carefully before purchasing, especially for higher-value cards.
Cards & Condition — What is the difference between raw and graded cards?
A raw card is an ungraded card that has not been encapsulated by a professional grading company.
A graded card has been authenticated and/or graded by a professional grading company such as PSA, CGC, SGC, TAG, or another recognized grading service.
A graded card's displayed grade refers to the grading company's assigned grade, not an OCC-assigned grade.
Cards & Condition — Do you sell both sports cards and TCG cards?
Yes! OCC carries a variety of collectible cards, including:
- Baseball
- Basketball
- Football
- Hockey
- Soccer
- Combat sports
- Other sports
- Pokémon
- Yu-Gi-Oh!
- Magic: The Gathering
- Other trading card games
- Other collectible card products as inventory becomes available
Our inventory is constantly changing, so check back frequently.
Sealed Product — Is your sealed product factory sealed?
When a product is listed as sealed, OCC represents it according to the condition described in the listing.
Factory-sealed products are sold in the condition received by OCC. We do not guarantee the contents, pulls, hit rates, print quality, or value of cards contained inside sealed products.
Sealed Product — Can I return sealed product?
Returns on sealed products are subject to OCC's return policy.
Because opening a sealed product changes its condition and can make it impossible to verify the original contents, opened sealed products may not qualify for a return.
Please review the product listing and return policy before opening a product if you believe you may need to return it.
Sealed Product — Can I request a specific box, pack, or product?
You may contact OCC with special requests.
For products where individual boxes or packs are not specifically identified, we cannot guarantee a particular box, pack, print run, pull, serial number, or other specific outcome unless the listing specifically states otherwise.
Returns & Issues — What is your return policy?
No. Due to the collectible nature of trading cards and related products, all sales are final. We do not accept returns, exchanges, or cancellations on sealed products, single cards, graded cards, pre-orders, box break spots, memorabilia, supplies, or clearance items.
If your order arrives damaged or you receive the wrong item, please contact us within 3 business days of delivery with your order number and photos of the issue. We will review the situation and work to resolve any shipping or fulfillment errors.
We encourage customers to review product details carefully before purchasing. If you have any questions about an item, please contact us before placing your order.
Returns & Issues — What happens if my order arrives damaged?
Contact us as soon as possible and provide photographs of:
- The shipping package
- Any visible damage
- The card/product
- The packaging inside the shipment
Keep all original packaging until the issue has been resolved.
We'll review the situation and work with you to determine the appropriate resolution.
Returns & Issues — What should I do if there is a problem with my order?
Contact OCC as soon as possible.
Please include your order number and a description of the issue. Photos or video may be requested to help us investigate.
Our goal is to resolve legitimate issues fairly and efficiently.
Selling & Consigning — Can I sell my cards to OCC?
Yes! OCC is actively interested in purchasing collectible cards and collections.
We may purchase individual cards, lots, collections, sealed products, and other trading-card inventory depending on the items, condition, demand, and current inventory needs.
Use our Sell Your Cards or Consign Your Cards page to get started.
Selling & Consigning — Do you buy entire collections?
Yes. We're interested in collections of many different sizes.
Collections may include:
- Sports cards
- Pokémon
- Yu-Gi-Oh!
- Magic: The Gathering
- One Piece
- Other TCGs
- Sealed products
- Vintage cards
- Modern cards
- Graded cards
- Raw cards
- Bulk
The value and purchase offer will depend on the contents, condition, market demand, and other factors.
Selling & Consigning — How does consignment work?
With consignment, you send eligible cards to OCC and we handle the selling process.
Depending on the agreement, OCC may:
- Receive and inventory your cards
- Evaluate condition
- Photograph or scan the cards
- Research pricing
- List the cards
- Market them across applicable sales channels
- Handle customer service
- Package and ship sold cards
- Process the sale
- Pay you your agreed-upon share
Your specific payout percentage and terms depend on the OCC consignment agreement.
Selling & Consigning — What types of cards do you accept for consignment?
We consider a wide variety of collectible cards, including sports cards and TCGs.
Examples include:
- Pokémon
- Yu-Gi-Oh!
- Magic: The Gathering
- One Piece
- Baseball
- Basketball
- Football
- Hockey
- Soccer
- Combat sports
- Other sports
- Vintage cards
- Modern cards
- Graded cards
- High-value raw cards
Acceptance is not guaranteed for every card. OCC may decline items that do not make financial sense to list individually or that do not meet our condition, authenticity, or inventory requirements.
OCC Club — What is the Obsidian Card Collectors Club?
The Obsidian Card Collectors Club is OCC's membership program designed for collectors who want additional benefits when shopping with us.
Members can receive benefits such as:
- Loyalty points
- Member-exclusive offers
- Special promotions
- Collector rewards
- Potential discounts
- Early access to select products
- Member-only opportunities
- Special collector packs or mystery products when offered
Membership benefits may change as the club grows.
OCC Club — How much does membership cost?
Our standard OCC Club membership is $14.99 per month.
Membership automatically renews each month until canceled.
You can cancel your membership according to the membership terms without needing to purchase a new membership each month.
OCC Club — What benefits do Club members receive?
Club benefits may include:
Loyalty Points
Members earn points on qualifying purchases.
Member Promotions
Members may receive access to special promotions and offers.
Exclusive Products
OCC may offer products or collector opportunities exclusively to members.
Collector Rewards
Members may have access to special rewards, mystery packs, collector packs, or other benefits.
Because OCC is a growing business, specific benefits and promotions may evolve over time.
OCC Club — How do I earn loyalty points?
Club members earn loyalty points on qualifying purchases.
The standard earning rate is: 1 point for every $1 spent.
Additional points may be available through promotions, referrals, birthdays, special events, or other qualifying activities.
Point-earning rules and promotional bonuses may change from time to time.
OCC Club — Can non-members earn points?
The OCC loyalty program is designed to give Club members access to loyalty-point earning.
Non-members can still shop with OCC and receive the same customer service and applicable promotions available to non-members, but they do not automatically receive the Club's member loyalty-point benefits.
OCC Club — How do I redeem my points?
Eligible points can be redeemed through the OCC loyalty program for available rewards.
Available rewards and redemption requirements may change as the program develops.
Points have no cash value and cannot be exchanged for cash unless required by applicable law.
OCC Club — Can I cancel my membership?
Yes. You can cancel your OCC Club membership at any time according to the membership terms.
Cancellation stops future membership renewals. Benefits generally remain available through the remainder of the already-paid membership period unless otherwise stated in the membership terms.
Pricing & Promotions — Why can the same card have different prices on different platforms?
OCC may sell inventory through multiple marketplaces and sales channels.
Each platform can have different:
- Selling fees
- Shipping costs
- Promotional requirements
- Customer expectations
- Listing costs
- Pricing strategies
For that reason, pricing may vary between the OCC website, eBay, CollX, and other sales channels.
Pricing & Promotions — Do you price-match other sellers?
Generally, OCC does not guarantee price matching.
Card values can change rapidly based on market conditions, recent sales, player performance, product releases, supply, demand, grading, and other factors.
Pricing & Promotions — Do you offer discounts for larger orders?
From time to time, OCC may offer quantity discounts, promotional codes, free-shipping thresholds, member discounts, or other promotions.
Check the website and join the OCC Club for available offers.
Authentication & Security — Is my payment information secure?
Payments are processed through our third-party payment providers and Shopify's secure checkout infrastructure.
OCC does not need access to your complete payment-card information to process your order.
Authentication & Security — What happens to my personal information?
OCC uses customer information as necessary to process orders, provide customer service, operate the website, and fulfill other legitimate business purposes.
Please review our Privacy Policy for complete details about how customer information is handled.
Contact OCC — I have a question that isn't answered here. What should I do?
We're happy to help.
Contact Obsidian Card Collectors through our website's contact page and include as much information as possible.
For order-related questions, please include your order number. For buying, selling, or consignment inquiries, include details about the cards or collection whenever possible.
Obsidian Card Collectors
Website: www.obsidiancardcollectors.com
eBay: Obsidian Card Collectors
CollX: Obsidian Card Collectors
We're collectors too, and our goal is to build a marketplace where collectors can buy, sell, discover, and enjoy the hobby.