Shipping policy
Shipping Policy
Thank you for shopping with Obsidian Card Collectors. We take great care in packaging and shipping collectibles to ensure they arrive safely and securely.
Order Processing
Orders are typically processed within 1-3 business days after payment has been received and verified. Orders are not processed, shipped, or delivered on weekends or holidays. During periods of high order volume, processing times may be extended. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Methods & Delivery Times
Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method. Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Once a package has been transferred to the carrier, delivery times are outside of our control.
Tracking Information
A shipping confirmation email containing tracking information will be sent once your order has shipped. Customers are responsible for monitoring tracking updates and ensuring a secure delivery location.
Lost, Delayed, or Stolen Packages
Once a package has been marked as delivered by the carrier, Obsidian Card Collectors is not responsible for lost, stolen, or missing packages. If your package is delayed, lost in transit, or shows suspicious tracking activity, please contact the shipping carrier directly. We will gladly assist with providing documentation or information needed to file a claim where applicable. We strongly recommend shipping to a secure address and selecting signature confirmation when available for higher-value orders.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Orders returned to us due to an incorrect or undeliverable address may be subject to additional shipping charges before being reshipped. We are not responsible for packages delivered to an address entered incorrectly by the customer.
Damaged Shipments
If your order arrives damaged, please contact us at obsidiancardco@gmail.com within 7 days of delivery. Include your order number and photographs of:
- The damaged item(s)
- The shipping box or packaging
- The shipping label
We will review the claim and work toward an appropriate resolution.
Pre-Orders
Any items sold as pre-orders will ship once inventory is received and available for fulfillment. If your order contains both pre-order and in-stock items, the entire order may be held until all items are available unless otherwise noted.
International Orders
For international shipments, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government. Delivery times may vary due to customs processing.
Questions
If you have any questions about your shipment or order status, please contact us at obsidiancardco@gmail.com. We appreciate your business and your trust in Obsidian Card Collectors.